Conditions of Purchase

Conditions of Purchase

Introduction

MuggleLink provides an online platform service that offers a venue and opportunity for buyers and sellers (collectively referred to as "you," "users," or "parties") to engage in transactions for goods. The actual sales contract exists between the Buyer and Seller, and MuggleLink is not a party to such contract or any other contract between the Buyer and Seller, and MuggleLink does not assume any obligations under such contracts. Buyers and Sellers shall be solely responsible for all matters relating to their sales contracts, product listings, purchase protection, and similar matters. MuggleLink does not involve itself in transactions between users. MuggleLink may pre-screen users or the content or information provided by users. MuggleLink cannot guarantee that users will complete transactions.

Payment

Payment for Products can be executed via cryptocurrency and topping up your MuggleLink Balance. Upon the completion of the purchased service, the corresponding amount will be deducted from the buyer's MuggleLink Balance and transferred to the seller.

Before completing payment, buyers should verify the accuracy of MuggleLink's payment instructions using the provided reconfirmation mechanism. If a payment error occurs not due to the buyer, MuggleLink will assist in rectifying it promptly. For errors caused by MuggleLink, we'll rectify and notify the buyer via app push notification. If the error is due to the buyer, such as incorrect amounts or payees, assistance will be provided upon notification. We reserve the right to verify buyer authorization for payment methods and may suspend or cancel transactions accordingly. After each payment, MuggleLink will notify buyers of payment details via app push notification and update their MuggleLink Balance accordingly.

Cancellation

Buyers may request order cancellation before the seller confirms acceptance of the order.

MuggleLink reserves the right to cancel any transaction on this platform. Buyers acknowledge and agree that the sole compensation in such cases shall be the refund of the purchase amount held in the MuggleLink Balance.

Refund Policy

Our refund policy stipulates that orders cannot be refunded once the seller completes the service. However, buyers may apply for a refund under this policy if they did not receive the product, if the product is defective or damaged during shipping, or if the product received materially differs from the description provided by the seller.

Refund Disputes

MuggleLink encourages users to communicate with each other when issues arise during transactions. As MuggleLink is merely a platform for users to conduct transactions, if the Buyer encounters any issues related to the purchased product, they should contact the Seller directly. However, matters regarding returns and refunds should be handled according to this policy.

If the Buyer and Seller cannot reach an agreement, they may apply to the relevant dispute resolution authority for resolution.